Policies

Return & Refund Policy

At Nature’s Embers, we take pride in crafting high-quality candles. Due to the nature of our products, all sales are final, and we do not accept returns or offer refunds.

However, if your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item or issue a refund at our discretion.

Terms and Conditions Policy

By purchasing from Nature’s Embers, you agree to the following terms:

Use of Products:

• Candles should always be burned within sight and away from flammable materials.

• Keep away from children and pets.

• Burn on a heat-safe surface.

Intellectual Property:

All content on our website and products — including designs, product names, shapes, logos, and descriptions — is the exclusive property of Nature’s Embers and is protected by copyright and trademark laws.

You may not copy, reproduce, modify, distribute, or use any part of our brand without explicit written permission.

Limitation of Liability:

Nature’s Embers is not responsible for misuse of our products. By purchasing, you accept full responsibility for proper usage and safety practices.

Custom Order Policy

We love creating custom candles for gifts, events, or personal collections.

How It Works:

• • • • Email us with your vision or idea (scent, shape, label, quantity).

      • Notice should be given 4 weeks prior to desired fulfillment.

      • We’ll send you a quote and estimated timeline.

      • Full payment is required before production begins.

Custom Order Refunds:

Due to the nature of the order, refunds will not be given. If the product is received damaged or defective then the issue can be resolved accordingly (refund, remake, etc).

Wholesale & Bulk Order Policy

We welcome wholesale and bulk orders for retailers, events, or gifts.

Requirements:

• Minimum order: 30 Candles

• Lead time: 4 weeks

• Payment: Full payment required upfront (nonrefundable)

Discounted pricing may be available for qualifying orders. Custom scents, containers, and labeling may be discussed upon request.